Shipping Policy

Overview

We are committed to delivering your orders efficiently, safely, and transparently. We process and fulfill orders locally across South Africa and to select international destinations.

Processing & Dispatch Timelines

• Order Processing: All orders are processed within 1 to 3 business days (excluding weekends and South African public holidays) following order confirmation.

• Dispatch Notification: Once your package is dispatched from our fulfillment facility, you will receive an automated notification containing your initial tracking details.

Estimated Transit Times

Destination	Shipping Method	Estimated Delivery Time
South Africa (Domestic)	Express Direct Courier	7 to 15 Business Days
International (Rest of World)	Fast Global Direct Line	7 to 14 Business Days

Customs Clearance & Local Courier Tracking

• South African Deliveries: Direct international consignments undergo standard customs clearance upon arrival at local ports of entry. Following clearance, packages are transferred to local express couriers (e.g., Buffalo Express, Aramex, or equivalent). An updated local tracking number will be issued to monitor final doorstep delivery.

• International Deliveries: Orders are routed via global express networks. Depending on your destination country, shipments may be subject to local import duties, taxes, or clearance fees, which remain the responsibility of the recipient.

Order Tracking & Support

• Live Updates: You can monitor your package status at any time by navigating to our Track Your Order page and entering your order number and email address.

• Address Accuracy: Please verify your delivery details at checkout. We are not liable for transit delays or failed deliveries resulting from inaccurate contact details or incomplete street addresses.

Customer Support Inquiry

For shipping assistance or transit status updates, please submit an inquiry via our Contact Us page or contact our support team at support@mesiahoriginals.co.za.